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As the eCommerce industry continues to grow and become increasingly competitive, providing an excellent all-around experience to your buyers has become more important than ever. Considering that 94% of customers say that a positive customer service experience encourages them to continue buying from the same brand, it's easy to see why this is a key aspect of achieving eCommerce success. Now, one way online businesses can improve their customer service is by utilizing Shopify customer service apps - especially if they're working with a Shopify-based store. In this blog post, we'll discuss the importance of leveraging the capabilities of these apps and share our top picks for the best Shopify customer service apps available. Keep reading to learn more!
Why Companies Need Shopify Customer Service Apps
Shopify customer service apps play a crucial role in the success of any Shopify-based online business. With so many options available to potential customers amidst an increasingly competitive eCommerce landscape no matter the niche, they're more likely to choose a company that provides a seamless and positive experience. A poor customer service experience can lead to lost sales, negative reviews, and a damaged reputation - so it's best to ensure your organization's service is immaculate. Of course, great customer service can be difficult to achieve, and finding low-cost or automated options that are efficient enough is not as easy as it might seem.
In solution to this common issue, Shopify customer service apps can help improve the customer experience by providing tools for efficient communication, support ticket management, and even chatbots to assist customers with their queries. These are Shopify applications specifically made with customer service tasks in mind. There are many types of them for different functionalities apps can integrate seamlessly with your existing Shopify store, making it easier to manage and enhance your customer service efforts. Today;s
8 Best Shopify Customer Service Apps
1. Gorgias.
Gorgias is an all-in-one helpdesk solution that allows you to manage customer support through email, chat, phone calls, and social media. Its features include automated responses, customizable macros, and integration with various eCommerce platforms like Shopify. This particular Shopify customer service app also provides detailed analytics for tracking your team's performance.
Pricing and plans: Gorgias offers a 7-day free trial and has four pricing plans starting at $60 per month for 350 tickets.
2. HelpCenter.
HelpCenter is a user-friendly app that helps you create an FAQ page and manage support tickets. It also comes with a built-in live chat feature so you can provide real-time assistance to your customers. The app is easy to install and customize according to your brand's style, making the process smoother if you have a small eCommerce development team.
Pricing and plans: HelpCenter offers a free basic plan, with premium plans starting at $4.95 per month.
3. Re:amaze.
Re:amaze is a helpdesk platform that combines email, social media, chat, and mobile support into one dashboard. It features automated responses, customizable views, reporting, and collaboration tools. Re:amaze also integrates with Shopify to display customer order information directly in the app.
Pricing and plans: Re:amaze offers a 14-day free trial and has four pricing plans starting at $20 per month for one user.
4. Tidio Live Chat.
Tidio Live Chat is an easy-to-use chatbot and live chat app designed to improve customer communication. It offers customizable chat widgets, automated responses, and integration with popular email marketing and CRM tools. Tidio also provides detailed analytics to track your team's performance and customer satisfaction. The best part about it: it offers a free version!
Pricing and plans: Tidio offers a free plan with limited features, with premium plans starting at $18 per month.
5. Heyday.
Heyday is an AI-powered chatbot and customer messaging platform designed to improve customer communication. It offers personalized recommendations, automated responses, and integration with Shopify to provide detailed customer information. With the help of this app for simplified Shopify development and eCommerce operations, you can access different analytics for tracking your team's performance and customer satisfaction.
Pricing and plans: Heyday offers a 14-day free trial, with pricing plans starting at $25 per month.
6. Freshdesk.
Freshdesk is a cloud-based helpdesk software that allows you to manage customer support through multiple channels. Its features include ticket management, automated responses, SLA management, and reporting. As most Shopify customer service apps do, Freshdesk provides easy access to customer order information.
Pricing and plans: Freshdesk offers a free plan with limited features, with premium plans starting at $15 per agent per month.
7. Chatra.
Chatra is a live chat and chatbot app designed to improve customer communication. It offers customizable chat widgets, targeted messaging, and integration with popular email marketing and CRM tools. Chatra also provides real-time visitor tracking and detailed analytics for your team's performance.
Pricing and plans: Chatra offers a free plan with limited features, with premium plans starting at $15 per month.
8. Smartsupp.
Smartsupp is a live chat app that allows you to communicate with your customers in real-time. It features customizable chat widgets, automated messages, and integration with many popular CRM tools. This Shopify customer service app also provides visitor tracking and detailed analytics to help improve and keep track of your remote team's performance.
Pricing and plans: Smartsupp offers a free plan with limited features, with premium plans starting at $10 per month.
Ready To Take Your Shopify Store To The Next Level With Nearshore eCommerce Development?
Are you looking to optimize your online store and boost your sales? Look no further! At Blue Coding, we offer nearshore eCommerce development services to help you improve your Shopify store and take it to new heights. With our skilled team of eCommerce-focused developers experienced in Shopify development, we can help you create a seamless shopping experience for your customers. When you hire Shopify developers from our team, you gain access to IT professionals with extensive knowledge of what it takes to design and build high-quality Shopify stores, ensuring that your site will be tailored to your specific needs and preferences. From theme customization to custom app development, we've got you covered and are ready to get to work on your Shopify projects. Contact us today to access a free discovery call and learn more about our nearshore eCommerce development services!
